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  • I have tickets to a show that has been cancelled. What do I do?  You are able to exchange, refund, or donate your tickets via our box office.

 

  • If I use a theatre credit to purchase tickets to a show and the show ends up cancelling, will I get a refund? When a show cancels, tickets purchased with a credit  will revert back to a credit voucher.

 

  • If a performance you have tickets for has been postponed or rescheduled: Hold on to your tickets for now. Your purchased seats will be valid for the new performance date. More details will be coming when we confirm the new date! For those who can’t make it to the new date, we ask that you accept a credit to use towards an upcoming show, exchange your tickets for a different performance or donate your tickets to the Sunrise Theatre. Your support now will prevent price increases and protect ongoing programs. For those who love our venue and want to see us continue after these challenges, please consider making a donation or donating the value of your tickets. We need your help to keep tickets affordable, our venue accessible and upgrades possible.

 

  • How do I find out if my show has been cancelled or postponed?  We are working diligently to update our website with the most current information possible on the status of all of our future programming.  If an upcoming show cancels or postpones, ticket buyers will be officially notified via email from the Sunrise Theatre.

 

  • If I use a credit to purchase tickets to a show and the show ends up  cancelling will I get a refund? When a show cancels, tickets purchased with a credit on your account will revert back to a credit on your account.

 

  • Why does the artist’s website, social media or the newspaper say the show is cancelled but the Sunrise Theatre hasn’t communicated the cancellation to me?  We are doing our best to relay the most up to date information to our guests as possible. As things change rapidly we follow our processes to get you the most up to date correspondence as possible.

 

  • How can I continue to support the Sunrise Theatre? We would firstly like to say Thank you!! Thank you!! The Sunrise Theatre relies on a combination of ticket sales and donations to keep our lights on. With your generosity we will  get through this together, please make a tax-deductible donation to the theatre or make a purchase for a rescheduled show.

 

  • We also have ongoing raffles and contests which are being posted on our website as they become available. Here are some of the ways you can help

 

  • Donate to our Theatre

 

  • Become a Member

 

  • Purchase tickets to future shows

 

  • Purchase tickets as a gift

 

  • Donate the value of your tickets for a tax-deductible donation
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