We have taken enhanced health and safety measures — for you, our volunteers, staff and all other guests. You must follow all posted instructions while visiting the Sunrise Theatre and Black Box.
We are requiring that all guests wear masks/ face covering at all times when not seated during an event and strongly advising that they keep them on at their seats during a performance. This includes entering and exiting the building, visiting restrooms and concessions, and moving throughout the building. The Sunrise Theatre is following all CDC and local guidelines with our sanitation measures and limited social distancing seating. When in the Sunrise Theatre patrons must follow the CDC and local guidelines and the Governor’s orders by keeping socially distanced from one another. Patrons and staff must keep our distance whether in the lobby, hallways or house. For more information please visit the Box Office.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Center for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting the Sunrise Theatre campus, you voluntarily assume all risks related to exposure to COVID-19.
If a performance you have tickets for has been postponed or rescheduled:
Hold on to your tickets for now. Your purchased seats will be valid for the new performance date. More details will be coming when we confirm the new date! For those who can’t make it to the new date, we ask that you accept a credit to use towards an upcoming show, exchange your tickets for a different performance or donate your tickets to the Sunrise Theatre. Your support now will prevent price increases and protect ongoing programs. For those who love our venue and want to see us continue after these challenges, please consider making a donation or donating the value of your tickets. We need your help to keep tickets affordable, our venue accessible and upgrades possible.
As we continue to prioritize the health and well-being of our patrons, artists, staff, volunteers, and community, operations have been temporarily modified. By purchasing tickets you voluntarily assume to waive all rights to refund any fees at any time. Ticket holders will be able to exchange, refund, donate or gain credit on their account in the amount of the price of the ticket(s) ONLY in the event of a cancellation or rescheduling of a performance. In the event a performance is not canceled all ticket sales are final. No refunds or exchanges.
If a performance you have tickets for has been cancelled:
- Consider donating your ticket back to the Sunrise Theatre
- Exchange your ticket for a future event
- Receive a credit to your account for the value amount of your ticket(s) for a future purchase of your choice
- Receive a refund
Contact our box office at firstname.lastname@example.org to let us know what you would like to do with your tickets. You may call us, but please know that Email will be the best way to exchange or refund your tickets due to the high call volume at our box office. In your Email request to us, please include:
- Name of purchaser
- Cancelled Event
- Whether you would like to donate your ticket value back to the Sunrise Theatre, exchange your ticket to another event (and the event you’d like to exchange them to), receive credit for a future show, or receive a refund.
- Your mailing address.
*** For all cancelled events: Please submit your request for Sunrise Theatre credit, exchanges, or refunds within 30 days of the notice of the cancelled event. If we do not hear from you, the value of your ticket will be donated back to the Sunrise Theatre! Thank you for supporting the Sunrise Theatre. Stay safe and be well. We hope to see you again very soon! ***
Sunrise Theatre business hours:
The Sunrise Theatre Box Office is physically closed until further notice. However, our box office staff is on duty and processing orders M-Th, 10am-2pm, and can be reached at 772-461-4775 during those hours. Alternatively, you can email the Sunrise Theatre box office at email@example.com or call 772-467-4128 and leave a message with your contact information and someone will return your call. Thank you for supporting the Sunrise Theatre. Stay well and be safe. We hope to see you again very soon!